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We welcome your
comments and suggestions! Feedback is important
to us, and we invite your suggestions on how we
can improve our products and make them easier
for you to use.
For general
information about our products or our company,
comments, and suggestions for future
enhancements, contact us by e-mail at
. We also invite you to "Like" our
Facebook page to post a comment for us
there.
For
information about our web site or privacy
policy, contact us at
.
For technical information or to report a
software bug, contact us at
.
Our for-purchase software is provided with a
free trial period during which you may evaluate
all the functionality of the software and
compatibility with your operating environment.
If it works for you, great! If it does not work
in your environment, please do not make the
purchase, and simply uninstall the trial
version. Please read a copy of our current
license agreement here. If our software is a
close fit but doesn't meet certain needs in your
organization, please contact us about custom
programming or enhancements.
We have worked hard to make all of our products
as user-friendly as possible, and in most cases,
our clients have found that they need very
little support from us. If, however, you find
that you do require technical support, we will
provide basic Level 1 support for our for-purchase
software products through e-mail only at no
charge. We try to be timely in our response, but
can make no guarantees about response time. Our
support covers our software only, not your
operating environment (OS, network, etc.).
If you encounter a problem using our
for-purchase software that can not be resolved
through our Level 1 support, you may request our
premium, fee-based support. We will
provide a not-to-exceed estimate of the cost and
time required to investigate and resolve your
issue. Level 2 support will be provided by
one of our application experts, and Level 3
support will be provided by the application
developer. Current rates (2010) for support are
$50 per hour for Level 2 and $100 per hour for
Level 3.
Please note that we do not provide technical
support for our free software products. However,
if you find a bug, please report it to us at
.
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